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<h3 style="text-align: center; line-height: 1.1;">PRIVACY POLICY</h3>
Last Updated: September 2026

PlayHub Maths Boardgame Academy (&ldquo;PlayHub&rdquo;, &ldquo;we&rdquo;, &ldquo;us&rdquo; or &ldquo;our&rdquo;) respects your privacy and is committed to protecting the personal information of our students, parents, guardians and website visitors.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, make an enquiry, register for our programmes or interact with PlayHub.
We handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) and applicable Malaysian data protection requirements.
1. Information We May Collect
Depending on how you interact with PlayHub, we may collect information such as:
- Parent or guardian name - Contact number - Email address - Child&rsquo;s name - Child&rsquo;s age or date of birth - Programme or class of interest - Preferred PlayHub location - Registration and enrolment information - Payment-related information - Messages, enquiries or information provided to us - Website usage information such as IP address, browser information and cookies
As PlayHub provides programmes for children, parents or legal guardians may provide personal information relating to their child on the child&rsquo;s behalf.
2. How We Use Your Information
We may use personal information to:
- Respond to enquiries - Arrange trial classes or appointments - Process registrations and enrolments - Provide PlayHub programmes and services - Communicate with parents or guardians regarding classes, programmes, events or student matters - Process payments and maintain transaction records - Provide customer service and administrative support - Improve our programmes, services and website - Maintain safety, security and proper business records - Send PlayHub news, programme updates or promotional information where appropriate - Comply with applicable legal and regulatory requirements
We will only use personal information for purposes that are reasonably related to our operations and services.
3. Children&rsquo;s Personal Information
PlayHub takes the privacy of children seriously.
Personal information relating to a child should normally be provided by the child&rsquo;s parent or legal guardian.
By registering a child for a PlayHub programme or submitting a child&rsquo;s information to us, the parent or legal guardian confirms that he or she is authorised to provide the information for the purposes stated in this Privacy Policy.
Where separate consent is appropriate, such as for certain marketing, publicity, photographs or videos, PlayHub may request additional consent from the parent or guardian.
4. Sharing of Information
PlayHub does not sell personal information.
We may share necessary information with authorised parties who assist us in operating our business or providing our services, including where applicable:
- PlayHub centres and authorised personnel - Teachers and programme administrators - Payment service providers - Website, software, hosting and technology service providers - Communication and customer-management service providers - Professional advisers - Government or regulatory authorities where required by law
These parties should only receive information reasonably necessary for the relevant purpose.
5. Payment Information
Where online payment facilities are provided, payments may be processed through third-party payment service providers.
PlayHub may not directly store full payment-card information where payments are handled by the relevant payment provider.
The payment provider may process your information in accordance with its own privacy and security policies.
6. Cookies and Website Information
Our website may use cookies and similar technologies to help the website function properly, understand website usage and improve the visitor experience.
Third-party services used on our website may also collect technical or usage information according to their respective privacy policies.
You may adjust your browser settings to manage or disable cookies, although some website functions may not operate properly as a result.
7. Marketing Communications
From time to time, PlayHub may send information about our programmes, activities, events, promotions or other services.
You may request to stop receiving promotional communications from us at any time.
Administrative communications relating to an existing registration, class, payment, safety matter or service may still be sent where necessary.
8. Protection of Personal Information
We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, misuse, loss, disclosure, alteration or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our business and administrative requirements and applicable legal obligations.
Information that is no longer required will be deleted, destroyed or otherwise managed appropriately.
10. Your Rights
Subject to applicable Malaysian law, you may contact PlayHub to:
- Request access to personal information held about you or your child - Request correction of inaccurate information - Update your information - Withdraw consent where the processing is based on consent - Request that we stop sending promotional communications - Raise questions or concerns regarding how your personal information is handled
Certain information may need to be retained where required for legal, contractual, safety, accounting or legitimate administrative purposes.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services.
PlayHub is not responsible for the privacy practices of independent third parties. We encourage users to review the relevant privacy policies before providing personal information to those services.
12. Changes to This Privacy Policy
PlayHub may update this Privacy Policy from time to time to reflect changes in our services, operations or applicable requirements.
The latest version will be published on our website together with the date it was last updated.
13. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or how PlayHub handles personal information, please contact us:
PlayHub Maths Boardgame Academy
Email: playhubenquiry@learnfacto.com Contact: 017-9061956
By continuing to use our website or submitting personal information to PlayHub, you acknowledge that you have read and understood this Privacy Policy.